Return & Refund
Policy

1. Overview

African Chess Lounge (ACL) is committed to delivering high-quality chess training, educational products, events, and merchandise. This policy outlines the conditions under which returns, exchanges, and refunds may be requested. Our goal is to maintain fairness, uphold service quality, and ensure clarity for all customers and partners.

2. Eligibility for Returns

A customer may request a return if the following conditions are met:

• •The item is returned within 14 days of purchase.
• •The product is unused, in original condition, and in original packaging (where applicable).
• •Proof of purchase (receipt, invoice, or confirmation email) is provided.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• •Digital content that has been accessed, downloaded, or streamed
• •Online coaching sessions already delivered or scheduled
• •Event registration fees after an event has started
• •Customized apparel or personalized items
• •Gift cards or vouchers

4. Coaching, Training & Events

5. Exchanges

Exchanges are permitted for:

• •Items that arrive defective or damaged
• •Incorrect merchandise shipped due to ACL fulfillment error

6. Refunds

After receiving and inspecting the returned item:

• •Approved refunds will be processed to the original method of payment.
• •Refund processing may take 5–10 business days depending on the financial institution.
• •Shipping costs are non-refundable, unless the return is due to an ACL error.

7. Return Shipping

• •Customers are responsible for return shipping costs.
• •ACL will cover return shipping for defective, damaged, or incorrect items and may provide a prepaid return label.

8. How to Initiate a Return or Refund

To start a return or refund request:

• •Email support@africanchesslounge.org with your order number.
• •Describe the reason for the return and attach supporting photos if applicable.
• •Our team will provide next steps, including return instructions or eligibility confirmation.

9. Late or Missing Refunds

If you have not received your refund:

• •Recheck your bank or card account.
• •Contact your bank or card provider (processing timelines vary).
• •If unresolved, email support@africanchesslounge.org for assistance.

10. Policy Updates

African Chess Lounge reserves the right to update or revise this policy at any time. Updates will be published on this page and apply to future purchases and bookings.